At i3malaysia, your privacy is more than a legal obligation — it is a core value. Every piece of information you provide is handled with full responsibility, protected with the latest technology, and never misused.
Our Privacy Policy is built on six core principles that ensure your personal data is always handled in the safest and most responsible manner.
All data transmitted between your device and i3malaysia servers is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions worldwide.
You have the full right to access, correct, or request deletion of your personal data at any time through the i3malaysia support team.
I3malaysia will not sell, rent, or disclose your personal information to any third party for marketing purposes without your explicit consent.
Our entire data handling operation fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) — the country's primary data protection legislation.
We only collect data that is strictly necessary to deliver the best service to you. No excess data is collected without a clear purpose.
This Privacy Policy is reviewed and updated periodically to ensure it remains aligned with the latest technological developments and relevant legislative changes.
If any part of the Privacy Policy is unclear, our support team is available to assist you 24/7.
View FAQI3malaysia ("we", "Platform") deeply values the trust you place in us when using this online gaming platform. This Privacy Policy sets out in detail how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
As a trusted online gaming platform in Malaysia, we understand that data security is more than a legal compliance requirement — it is the foundation of trust between us and every member who joins i3malaysia. We therefore continuously invest in security infrastructure, staff training, and rigorous data handling procedures to ensure your privacy is always protected to the highest standard.
This policy applies to all information collected through the i3malaysia website, the i3malaysia mobile app, interactions with our customer support team, and any other communication channels operated by i3malaysia. Please read this document carefully. If you do not agree with any part of this Privacy Policy, you are advised not to continue using our platform.
When you register an account at i3malaysia, we collect information required to verify your identity and provide our services securely. This includes your full name, date of birth, national ID or passport number, active email address, mobile phone number, and encrypted password.
To process deposits and withdrawals securely, we retain the bank account or e-wallet details you register, such as bank name, account number, and account holder name. Credit or debit card numbers are not stored directly in our system — they are processed by a PCI-DSS certified payment gateway.
We automatically collect technical data when you use the platform, including IP address, browser type and version, device operating system, access time and duration, as well as gaming activity and transaction records. This data is used to improve platform performance, detect suspicious activity, and ensure an optimal user experience.
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, IC number, date of birth | KYC verification, fraud prevention |
| Relationship | Email, phone | Communications, account notifications |
| Financial | Bank account number, e-wallet | Deposit & withdrawal processing |
| Technical | IP, device type, OS | Security, platform analytics |
| Activity | Game history, transactions | Legal compliance, support |
I3malaysia uses collected personal data solely for legitimate and transparent purposes. Our "limited use" principle means your data will not be used for any purpose other than those stated here without first obtaining your consent.
I3malaysia upholds the principle that your personal data belongs to you. We do not sell, rent, or disclose your information to third parties for independent marketing purposes. However, there are limited situations where disclosure is necessary or required:
We share necessary data with third-party service providers who help us operate the platform, including payment processors, identity verification service providers, and cloud service providers. All such providers are bound by strict confidentiality agreements and are only permitted to process your data in accordance with i3malaysia's instructions.
I3malaysia may disclose your personal information to regulatory authorities, law enforcement agencies, or courts when required to do so by applicable Malaysian law. In such cases, we will disclose only the minimum information necessary and will notify you where legally permitted.
In the event of any acquisition, merger, or sale of i3malaysia assets, user personal data may be transferred as part of that business transaction. In such a situation, you will be notified in advance and the same privacy policy will continue to apply to your data.
I3malaysia continuously invests in the latest security infrastructure to ensure your personal data is protected against unauthorised access, loss, alteration, or accidental disclosure.
I3malaysia uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage your cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the i3malaysia platform.
Under Malaysia's PDPA 2010 and i3malaysia's commitment to privacy, you have the following rights regarding your personal data:
To exercise any of the above rights, please contact the i3malaysia support team via live chat or email at [email protected]. We will process your request within 21 business days.
I3malaysia retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by Malaysian law. This principle ensures we do not hold data that is no longer relevant or needed.
In general, active account data is retained throughout your membership. Following account closure, financial transaction data and activity records are kept for the period required by applicable anti-money laundering and tax legislation. Data that is no longer needed is securely deleted using methods that ensure it cannot be recovered.
In the course of operating the platform, some of your personal data may be processed or stored outside Malaysia by third-party service providers we engage, such as international cloud service providers. Any such data transfer will only take place when:
I3malaysia ensures that all cross-border data transfers are carried out with adequate safeguards consistent with high data protection standards.
I3malaysia is a platform dedicated to adults aged 18 and above. We do not knowingly collect, process, or store any personal data from children or individuals under the age of 18.
The i3malaysia registration process includes strict age verification through KYC procedures. Should we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who become aware that their child has registered on our platform are urged to contact our support team immediately.
I3malaysia reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any significant amendments will be communicated to you via your registered email or a prominent notification on the platform's home page at least 14 days before the changes take effect.
The "Updated" date at the top of this page will always reflect the latest version of our Privacy Policy. Continued use of the i3malaysia platform after notification of an amendment is considered your acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account before the amendment takes effect.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us. Our privacy team is available to assist you 24 hours a day, 7 days a week.